Returns & Refund Policy
Our return eligibility and refund processing timeline.
1. Return Eligibility
We want you to be completely satisfied with your purchase. Products can be returned within 7 days of delivery if the item is damaged, defective, or incorrect.
- The item must be unused and in the same condition that you received it.
- It must also be in the original packaging.
- For consumable or hygiene-sensitive items, sealed packaging is strictly required.
2. How to Initiate a Return
To initiate a return, please contact our support team via WhatsApp or email with your order number and clear photos of the product condition.
3. Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds are processed and automatically applied to your original method of payment or provided as store credit within a few days.
4. Non-Returnable Items
Several types of goods are exempt from being returned, including perishable goods, intimate or sanitary goods, hazardous materials, and flammable liquids or gases.
Need Help with a Return?
If you received a damaged or incorrect item, please reach out to our support team on WhatsApp immediately so we can make it right.